Shipping Policy

Welcome to Attitude Living US Store, your trusted source for clean, EWG Verified home and personal care products that are safer for your home and better for the planet. This Shipping Policy outlines the terms and conditions for all orders shipped from attitudelivingusstore.com, including order processing, delivery timelines, free shipping details, and related policies. All orders are processed and priced in United States Dollars (USD), and by placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

We are committed to processing your orders quickly and efficiently. All orders placed on attitudelivingusstore.com are processed within 1–3 business days of payment confirmation. Business days exclude weekends and major holidays, as our fulfillment center is closed on these days. You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email once your order has been dispatched, including tracking information.

2. Delivery Timeframe

Once your order is shipped, delivery is expected to take 6–12 business days. This delivery timeframe applies to all orders, and we do not offer expedited or加急 shipping options at this time. Delivery timelines are estimates and may be subject to minor delays due to unforeseen circumstances (e.g., weather, logistics disruptions), but we work closely with our shipping partners to ensure your order arrives as promptly as possible.

3. Free Shipping Policy

We are proud to offer free standard shipping on all orders placed through attitudelivingusstore.com, with no minimum purchase requirement. There are no hidden fees, no promo codes needed, and no exceptions—every order, regardless of size or value, qualifies for free shipping. This benefit is automatically applied at checkout, so you can enjoy safe, sustainable home and personal care products without worrying about additional shipping costs.

4. Order Tracking

Once your order is dispatched from our fulfillment center, you will receive a shipping confirmation email containing a unique tracking number and a link to track your package. You can use this tracking number to monitor the status of your delivery in real time, from our warehouse to your doorstep. If you do not receive your tracking information within 4 business days of placing your order, please contact our support team for assistance.

5. Shipping Address Accuracy

It is your responsibility to provide a complete, accurate, and deliverable shipping address during checkout. Please double-check your address (including street number, apartment/unit number, city, state, and postal code) before submitting your order. If an order is returned to us due to an incorrect or incomplete address, we will contact you to confirm the correct address and arrange for re-delivery. We are not responsible for delays or lost orders caused by incorrect shipping information provided by the customer.

6. Damaged, Lost, or Missing Shipments

We take great care to package your orders securely to ensure they arrive in perfect condition. If your order arrives damaged, is lost in transit, or is missing items, please contact our customer support team within 7 business days of the scheduled delivery date. To assist with your claim, please include your order number, photos of the damaged packaging/product (if applicable), and a detailed description of the issue.
For confirmed damaged, lost, or missing shipments, we will offer a full refund for the affected items or a complimentary replacement, with no additional cost to you. We will work directly with our shipping partners to resolve the issue promptly.

7. Order Modifications & Cancellations

If you need to modify your shipping address or cancel your order, please contact us immediately at [email protected]. We can only process modifications or cancellations if your order has not yet been dispatched. Once your order is shipped, we cannot change the shipping address or cancel the order. In this case, you may return the order for a full refund in accordance with our Refund Policy.

8. Contact Us

If you have any questions, concerns, or need assistance with your order shipment, please contact our dedicated customer support team at [email protected]. We will respond to your inquiry promptly and work to resolve any issues to ensure a seamless shopping experience.