Refund Policy

Welcome to Attitude Living US Store, accessible via our official website attitudelivingusstore.com. This Shipping Policy sets forth the complete terms, processes, and guidelines for the fulfillment, shipment, and delivery of all orders placed through our website. As a trusted provider of clean, EWG Verified home and personal care products designed to be safer for your home and better for the planet, we are dedicated to delivering a consistent, transparent, and hassle-free shipping experience for every customer. All orders and transactions are processed exclusively in United States Dollars (USD), and this policy applies to every purchase made through our site, with no exceptions.

All orders are processed and prepared for shipment within 1 to 3 business days after your payment is successfully confirmed and verified. Business days refer to standard working days, excluding weekends and official holidays, during which our fulfillment and logistics facilities do not operate.

Once you complete your purchase, you will receive an automated order confirmation email at the address provided during checkout, which includes your full order details, purchase total, and order number for reference. When your order has been fully packed and dispatched from our fulfillment center, you will receive a second shipping confirmation email, which includes your unique tracking information to monitor the progress of your delivery.

In rare instances, order processing may be delayed if we require additional information to verify your payment details, confirm the accuracy of your shipping address, or address temporary inventory adjustments. If a delay occurs, our team will contact you promptly via the email associated with your order to provide updates and resolve the issue as quickly as possible.

All orders shipped through our standard delivery service are expected to arrive within 6 to 12 business days from the date your order is dispatched from our fulfillment center. This delivery timeframe applies to all eligible orders placed through our website, and is calculated from the date listed on your shipping confirmation email, not the date of your initial purchase.

Delivery timelines are estimates based on standard logistics operations, and while we work closely with our trusted shipping partners to ensure on-time delivery, minor delays may occur due to unforeseen circumstances outside of our control, including but not limited to logistics network disruptions, adverse weather conditions, or unforeseen processing delays. In the event of a significant delay to your order, our team will proactively communicate with you to provide updates and support.

We are proud to offer free standard shipping on every single order placed through attitudelivingusstore.com, with no minimum purchase value, no hidden fees, and no special promo codes required to qualify. This free shipping benefit is automatically applied to all orders at checkout, and covers the full cost of standard delivery for every product in our collection, from our EWG Verified personal care items to our home cleaning essentials.

There are no exceptions to our free shipping policy, and we will never add unexpected shipping, handling, or fulfillment fees to your order at checkout or after your purchase is complete.

Once your order is dispatched, your shipping confirmation email will include a unique tracking number and a direct link to track your package in real time. You can use this tracking information to monitor the status of your delivery, view estimated delivery updates, and confirm the location of your package throughout the shipping process.

If you experience issues accessing your tracking information, notice unexpected stops or updates to your delivery status, or have questions about the progress of your shipment, you can contact our dedicated support team at any time via email at [email protected]. Our team will work directly with our shipping partners to gather updates and resolve any tracking-related issues on your behalf.

It is the sole responsibility of the customer to provide a complete, accurate, and deliverable shipping address during the checkout process. We strongly recommend reviewing your full shipping address, including all street details, unit or apartment numbers, postal codes, and contact information, before submitting your order to avoid delivery issues.

If an order is returned to our fulfillment center as undeliverable due to an incomplete, incorrect, or invalid shipping address provided by the customer, our team will contact you via email to confirm a corrected address for re-delivery. Re-shipping of the order will be subject to the terms of our free shipping policy for valid corrected addresses. If you choose not to provide a corrected address and wish to cancel the order instead, the return and refund will be processed in accordance with our Refund Policy.

We work with trusted, reputable shipping partners to ensure your order is delivered safely and in perfect condition. However, in the rare event that your package arrives with visible damage to the shipping container or products, is confirmed lost in transit, or is missing items from your order, we will resolve the issue promptly and at no additional cost to you.

If you encounter any of these issues, please contact our support team at [email protected] within 7 business days of the scheduled delivery date. To help us resolve your issue as quickly as possible, please include your order number, clear photos of the shipping packaging and affected products (for damaged shipments), and a detailed description of the issue in your email.

For confirmed damaged, lost, or missing shipments, we will offer you the choice of a complimentary replacement of the affected items with full free shipping, or a full refund for the value of the impacted products, processed in accordance with our Refund Policy.

We understand that plans may change after you place your order, and we offer flexible options for order modifications and cancellations whenever possible. If you wish to update your shipping address, adjust your order details, or cancel your order entirely, please contact our support team at [email protected] as soon as possible, and no later than before your order is dispatched from our fulfillment center.

For modification or cancellation requests submitted before your order has been shipped, our team will process your request promptly, with no additional fees or charges. If your order has already been dispatched when you submit your request, we are unable to modify the shipping address or cancel the order in transit. In this case, you may return the order for a full free refund once it is delivered, in full accordance with our Refund Policy.

If you have any questions, concerns, or require support related to your order shipment, delivery, or any of the terms outlined in this Shipping Policy, our dedicated customer support team is here to assist you. You can reach us at any time via email at [email protected], and we will respond to all inquiries promptly and thoroughly to ensure your shopping experience with us is seamless and satisfying.