Privacy Policy

1. Information We Collect

1.1 Personal Information

• Contact Information: Including your name, email address (such as [email protected] for inquiries), phone number, and shipping address.
• Payment Information: Including credit card details, debit card information, or other payment method details, which are collected and processed by our third-party payment processors (we do not store full payment card information).
• Account Information: If you create an account on our Website, we will collect your username, password (encrypted for security), and any other information you choose to provide in your account profile.
• Order Information: Including details about the products you purchase, order history, shipping preferences, and return or refund requests.
• Communication Information: Including records of your communications with us, such as emails, messages, or other inquiries sent to [email protected] or through our Website’s contact forms.

1.2 Non-Personal Information

• Device Information: Including your device type, operating system, browser type, screen resolution, and device identifiers.
• Usage Information: Including the pages you visit on our Website, the time and date of your visits, the links you click, the products you view or search for, and your browsing history on our Website.
• Technical Information: Including your IP address, the domain name of your internet service provider, and the path you take to access our Website.

2. How We Use Your Information

• To Process and Fulfill Orders: We use your contact and order information to process your purchases, arrange shipping (in line with our 1-3 business days shipping policy), and deliver your products (with an expected 6-12 days delivery time). We use your payment information to process payments securely and complete your transactions in USD.
• To Provide Customer Support: We use your contact and communication information to respond to your inquiries, address your concerns, assist with returns and refunds (in line with our 60-day free return policy and 5-10 days refund processing time), and provide you with the support you need.
• To Manage Your Account: If you create an account, we use your account information to maintain your account, allow you to access your order history, track your shipments, and manage your preferences.
• To Improve Our Website and Services: We use non-personal usage and technical information to analyze trends, understand how users interact with our Website, identify areas for improvement, and enhance the functionality and user experience of our Website.
• To Send Important Updates: We may use your contact information to send you important updates related to your orders, account, or changes to our Privacy Policy or terms of service.
• To Ensure Security: We use your information to detect and prevent fraud, unauthorized access, and other security risks, and to protect the safety of our Website, our users, and our business.

3. How We Disclose Your Information

• Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing orders, delivering products, processing payments, providing customer support, and conducting security and analytics services. These service providers are only allowed to use your information to perform the services they are hired to provide, and they are prohibited from using your information for any other purpose.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process (such as a subpoena, court order, or government request) to comply with our legal obligations.
• Protection of Rights and Safety: We may disclose your information to protect the rights, property, or safety of Attitude Living US Store, our users, or the public, including to prevent fraud, harassment, or other harmful activities.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred to the new owner or operator of our business, who will be bound by the terms of this Privacy Policy.

4. How We Protect Your Information

• Encryption: We use HTTPS protocol and secure encryption technology to protect the transmission of your personal information, including payment information, when you use our Website.
• Secure Storage: We store your personal information in secure servers with limited access, and we use encryption to protect sensitive information (such as passwords and payment details).
• Access Controls: We restrict access to your personal information to only those employees, contractors, and service providers who need access to perform their job functions, and we require them to maintain the confidentiality of your information.
• Security Updates: We regularly update our security measures and systems to address emerging security risks and ensure the ongoing protection of your information.

5. Your Rights Regarding Your Information

• Right to Access: You have the right to request access to the personal information we hold about you, including details about how we collect, use, and disclose your information.
• Right to Correct: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions (such as when we need to retain your information to comply with legal obligations or process your orders).
• Right to Restrict Use: You have the right to request that we restrict the use of your personal information in certain circumstances.
• Right to Withdraw Consent: If you have provided consent for us to use your information for a specific purpose, you have the right to withdraw that consent at any time, which will not affect the lawfulness of our use of your information before the consent was withdrawn.

6. Data Retention

• We retain your order information for as long as necessary to process your order, handle returns and refunds, and comply with tax and legal obligations.
• We retain your account information for as long as your account is active, or for a reasonable period after your account is closed, to comply with legal obligations and address any potential disputes.
• We retain non-personal information for as long as necessary to improve our Website and services, after which it is anonymized or deleted.

7. Cookies and Similar Technologies

• Necessary Cookies: These cookies are essential for the operation of our Website and allow you to use our core features (such as processing orders and accessing your account). We cannot provide our services without these cookies.
• Analytics Cookies: These cookies help us analyze how users interact with our Website, track usage trends, and improve our Website and services.
• Preference Cookies: These cookies remember your preferences (such as language or shipping location) to enhance your shopping experience.

8. Third-Party Links

9. Changes to This Privacy Policy

10. Contact Us